Password Reset

Forgot your HealthFile login? We'll get you back in quickly and securely.

How to reset your password

Your HealthFile app is a private, password-protected installation created just for you. To reset your password:

1. Open your HealthFile app on your phone, tablet, or laptop.
2. Tap "Forgot password" on the login screen (if shown).
3. If that option is not visible, contact us using the details below and we will reset it for you.

Need our help? We'll verify it's really you

For security, we only reset passwords after verifying your identity using the email address or phone number you used at the time of purchase.

• Email us from your registered email address, and we'll verify it's really you before resetting.

Contact for password help

Email: support@healthfile.app
Hours: We reply to emails within 24 hours

Security tip

We will never ask for your password over chat or email. Keep your credentials private, and change your password immediately if you ever suspect it has been shared.