Refund & Cancellation Policy

Last updated: July 12, 2026

Digital Products — No Refund Policy

HealthFile.app sells digital software products that are delivered electronically. Due to the nature of digital goods, all sales are final and non-refundable. Once the software or service deliverables have been transmitted to the buyer, they cannot be returned.

Why No Refunds?

Digital products, once delivered, are permanently in the buyer's possession. Unlike physical goods, software cannot be "returned." A refund would effectively mean the buyer retains the product at no cost. This policy protects the integrity of our business and our intellectual property.

Chargebacks

By making a purchase, you agree not to file a chargeback or payment dispute with your bank or payment provider. Filing a fraudulent chargeback for a delivered digital product constitutes theft of intellectual property. We maintain detailed delivery records, communication logs, and payment confirmations. We will contest all chargebacks and reserve the right to pursue legal action for fraudulent disputes.

Demonstration Before Purchase

We encourage all customers to request a full demonstration of the product before purchasing. We are happy to walk you through the features via screen share or video call so you can make an informed decision.

Exceptional Circumstances

If you believe your situation warrants an exception, contact us on WhatsApp at 9911990280. Each case is reviewed individually at our sole discretion. Any resolution offered is a goodwill gesture and does not establish a precedent.

Contact

For any questions about this policy:
WhatsApp: +91 9911990280
Email: support@healthfile.app